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Grim Outlook for Area's Restaurants as More Close

Two years ago, Williamsburg Area Restaurant Association president Dean Canavos told Williamsburg city council that restaurants would be closing if things didn’t turn around. Looks like he was right.

On August 14, 2008 – before the recession began – Canavos, then vice president of the WARA, told council restaurateurs had slipping sales and rising costs, and that profit margins were shrinking quickly for many local business owners. “This is only going to have one outcome,” he said. “Restaurants old and new will start boarding up their windows and doors if this is allowed to continue.” See his whole conversation online on the city’s website; just scroll to “open forum.”

In the last year alone, several local restaurants have closed their doors, including New Town Coffee and Tea, Cheeburger Cheeburger, and Shackleford’s, a business that opened in 1999. Last week, Short Stop Deli and Market on Prince George Street closed after being open only a few months.

Cities Grille, a local favorite for years, will close shop at the end of the month. Karen Nolan, who owns the restaurant with her husband Bud, says the tough economy and lots of competition in the area are to blame for her business folding. It was a hard decision to make, she says, but she hopes people will continue to come in and have a farewell dinner in the next few weeks. “People need to eat; they might as well come to eat here one last time.”

Carmine’s Italian Market and Café will be closing in August, and owner George McLaughlin will be focusing solely on his catering business afterwards.

Jim Kennedy, owner of Dudley’s Farmhouse Grille in Norge and chairman of the James City County Board of Supervisors, is worried that he might be on the same path. Wednesday morning, he sent out an email to his loyal customers asking for their help.

After saying how sorry he was to hear about Cities Grille, Kennedy wrote, “I'm sorry to say we are in the same boat. If something doesn't happen soon we will be faced with closing Dudley's Farmhouse Grille.”

He goes on the say, “We need your help, call your friends, schedule a wine and dine group, or just come out for dinner or lunch. I love the restaurant, and all of you that we serve, and I realize times are tough for all of us. I don't like writing an email like this, but felt you, our friends and neighbors needed to know what we are facing. I hope to be able to serve you well into the future, and we need a big push.”
Kennedy told WYDaily that last winter was tough on his business, and the spring wasn’t great, either, except for May. Starting around the middle of June, business fell off a cliff, with some nights when no customers at all came to dinner.

The email was difficult to write, he says, but “I wanted to make one last effort to keep the doors open.” Thanks to the recession, banks are reluctant to lend to businesses and Kennedy says that has affected his ability to extend a line of credit to keep his business going.

“In 12 years, I haven’t ever had to say ‘I’m sorry I can’t pay’ to vendors. That’s how bad it’s gotten, though,” he says. “It’s heartbreaking.” If the restaurant closes, Kennedy will be out looking for work, he says.

Canavos says the recession has been tough on restaurateurs, but he doesn’t think that’s all there is to it.

“People don’t want to spend money in a bad economy, this is part of it,” he says, “but tourism [in the Triangle] hasn’t been robust for years… we told them this would happen before the recession.”

Local owners are getting hit the hardest because they don’t have a larger, national business to bail them out. “Locals don’t have deep pockets like chains do,” Canavos points out. “Chains are struggling here, too, but they can hang on.”

He sees the same trend in banks’ lending as Kennedy: “Banks don’t want to lend money because restaurants are high risk. Most don’t make it past the first few years…they’re the first to not get lines of credit or loans.”

There are lots of new restaurants in town, too, which are opening in new shopping centers, so there are “more businesses competing for the same pie. High Street and all the rest, locals just can’t support it [all].”

To keep themselves competitive, restaurants are offering more specials and discounts to drive local residents in, he says, but locals aren’t the only drivers for business. “We still need tourists,” says Canavos.

The localities may still be seeing a slight increase in meals taxes, but the taxes are on gross receipts and don’t factor in inflation, the higher costs for doing business or greater competition, according to Canavos.

WARA is doing what it can for its association members, from hosting evens like Iron Chef that draw attention to the variety of cuisine in the area to working with the Hotel Motel Association’s new tourist information center to attract tourists, but “this is not going to be a good year,” Canavos estimates.

Comments  

 
+5 #53 Guest 2010-07-18 14:09
milano - its the total bill that adds up and gets too expensive. Whatever you do for a living, try adding 10 to 11 percent on top to the bill and see if your customers keep coming back as often. The customer actually pays the entire bill, but with an extra 10 percent added on top, they can't afford to come out as often and the business can't afford to raise prices to keep up with inflation without further infuriating the customer. What happens if you add 10 percent to the price of gas?? People drive less. That's the point.
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+6 #52 Guest 2010-07-18 09:16
High tax rates or taxes in general are factored in what a consumer is willing to pay. This tax impedes the merchant’s ability to raise rates and maximize profits. Consider a one day Busch Gardens ticket. Busch is keenly aware of what the guest is willing to pay, today its $61.95. If we were to add 10% sales tax plus a $2.00 admission tax that one day trip is $70.14. At $70.14 Busch would be overprice and consumers would baulk thus causing them to lower the rate back to $61.95 absorbing the tax burden. The net effect means that Busch would only profit $53.76. So, yes the customer pays but in reality it cost the merchant. THIS DOES BRING UP A GOOD POINT. WILLIAMSBURG NEEDS AN ADMISSION TAX RATHER THAN AN OCCUPANCY TAX.
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-1 #51 Guest 2010-07-17 19:57
Customers pay room, meals and sales tax - not the businesses.
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+8 #50 Guest 2010-07-16 19:59
The Source - You said that our area fairs better than other tourist destinations? Which ones? Which similar areas, with everything we have to offer, have been seeing their main economic engine decline for a decade now? Please tell me? You describe normal economic ups and downs and you take it upon yourself to educate us about economic theory, but our area has been in a tailspin for a decade. People wonder why businesses don't invest in their properties?? Well, its because it doesn't pay to invest in our area. Without organic and sustained growth, an investor looks for other options than investing in our area. Our area survived during the past decade because of soaring assessments resulting in a windfall of real estate taxes. We do have a low tax rate compared to other non-tourist based cities. But I wonder if we should of benefited from the skyrocketing real estate assessments during the boom years with even lower real estate tax rates? Why did practically every other locality lower their tax rates some and Williamsburg didn't? I do blame those elected officials and those bureaucrats in the municipalities as well as the Chamber Alliance for not exercising more care and attention to how the area markets itself and whether we are getting a good bang for our buck when they spend taxpayer money. Busch Gardens has always done an excellent job attracting families to the area, but we have a large slow moving giant in Colonial Williamsburg that thinks it is so great that it tells the customer what they should like and why they should come down and visit. Boy, some of the comments point out that restaurants fail because they don't take care of their customers...... I wonder if the high paying executives down at the Goodwin Building of CW are looking in the mirror for answers for their poor attendance numbers? Doubtful. The only way CW will start becoming creative with their marketing plans is when they actually come out of the 1700's and clean house, starting at the top. Maybe then we will begin to lure the Generation X'ers here because we show them how FUN history can be for the family.
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+4 #49 Guest 2010-07-16 19:20
LoveToEatOut ButNo$ - Agreed with you up till the thing about not relying on tourism. It's not like a new "Intel" factory is going to be built on Duke of Gloucester Street. Tourism is and always will be the bread and butter of the Williamsburg area. The counties have more chance of diversifying their economies than the City of Williamsburg simply because of the available land stock within each localities' borders. The issue with tourism is that it has been neglected by our leaders and taken for granted. If it was healthy, local officials with the counties could go out and offer incentives to high tech businesses, engineering type businesses or defense contractors, etc. to locate in our area and bring higher paying jobs. To put less emphasis on tourism in order to go after employers offering higher paying jobs is similar to the old saying, "What comes first, the chicken or the egg".
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+12 #48 Guest 2010-07-16 16:44
First of all, those who have chimed in the discussion to promote their own agendas for slower growth or maintaining the area's quaintness just for locals are really missing the point. Even one comment from BobWhite, only cares about getting a discount or some perk to patronize any restaurant. Believe me, after washing dishes as a teenager at a restaurant, you don't go into the restaurant business to give anything away for nothing. Specials and discounts are offered to boost customer volume during the slow times, like mid-afternoon on a Wednesday. When was the last time you heard an accountant giving away free tax service during tax season (get your taxes done and we'll do next year's tax return for free). Oh please!! Restaurant owners should go into their business with the idea of preparing a wonderful meal, with good service and at a fair price. Those who don't will close. The problem in the Williamsburg area is that even the good places are struggling. I have been here for more than three decades and have enjoyed many locally owned restaurants for years. I do understand that everyone's tastes are different and for those really picky eaters......eat at home. The restaurants are preparing hundreds of meals a day and cannot satisfy everyones taste buds all the time. The Greater Williamsburg area is a national treasure with its Historic Attractions and has a premier theme park at Busch Gardens. These two factors alone make this area a tourist destination and this doesn't even consider the shopping at the outlets or President's Park, etc. So, Locals only have to compare their tax bills & services to other cities that do not have similiar influx of tourist dollars to see it is a bargain to live in the Greater Williamsburg Area. What is depressing is a recent stroll thru Duke of Gloucester Street on a July day (Peak Season) and you could hardly see anyone even out in the historic area. Now, to some it only means more room for the locals to enjoy the historic area, but to business owners and residents, you should be seeing a tax increase or reduction in services coming down the road to offset the loss of tourism revenue. It's inevitable!! The local restaurant industry is hurting because the restaurants are fighting for a piece of a shrinking pie. I heard some people refer to them and the hoteliers as "whining complainers", but wouldn't you be complaining if you paid 10 percent of your revenue in taxes (meals & sales tax) in addition to personal property & real estate taxes as well as all the other fees a business in the area must pay. Tourists do not come here for a restaurant, they come for the attractions. So, what are the attractions doing to bring the tourists here?? Is it effective?? What's your backup plan?? If you give CW $1.3 million for marketing, what are they doing with it?? These are questions we should be asking our elected officials. If not, get ready to write that bigger property tax check.
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+2 #47 Guest 2010-07-16 16:08
A couple of things to think about:
* many places that you think of as "chains" are actually franchises, owned and operated by locals.
* every time you eat out (or shop), it is in essence a vote to keep that business open.

Few people have the discretionary dining out dollars they had a few years ago, so we should be mindful of this as we select where to dine out. And restaurant owners should be mindful if the votes aren't coming in, and ask themselves what they could do better to get us to vote with them.

The overwhelming focus on tourism has the negative effect of not encouraging other, higher paying industries to take root and prosper here. Tourist dollars are an easy thing to continue to focus on, but the jobs supporting this industry don't exactly pay in amounts that leave the employees with a lot in the way of discretionary funds. It seems to me that if we want to support our local shops, restaurants, and service businesses, we should encourage businesses that can pay greater salaries.
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-8 #46 Guest 2010-07-16 14:33
there is a HUGE difference between a local business and a chain that employs locals. HUGE. To think that there isn't is really quite ignorant. How? Because truly the owners have their lives invested 100% The manager and district manager of xxx chain does not. They have a local job but there families very life is NOT AT RISK. Also, and almost equally important, it can be nye impossible to reinvent themselves as many see because that usually entails capital investment. The 'chains' you say are local are NOT in this way...they are able to grab corporate dollars to 'reinvent'. How is a local shop supposed to do this? Now service is another matter. I have zero tolerance for bad issues or for dirty stuff...but to say that a chain is the same as a local is nothing short of STUPID. Sorry to offend but it is what it is.
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+9 #45 Guest 2010-07-16 11:26
O boy, a local business can't make it. Many of you are offering sympathy and sorry for this loss but a whole lot of you are using this loss to promote your own agenda and issues.
Whatever the reasons, this business can't make it and not only is it the end of a dream for the owners, it means loss of jobs and business for the employees and suppliers.
FYI all you local vs. chain howlers--all restaurants are local--local people cook, serve, clean up and manage. Support what you can but don't vilify other's choices.
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+1 #44 Guest 2010-07-16 10:40
My husband and I eat out at least twice a week. We avoid the tourist restaurants and eat at local places. Our biggest complaint is the inconsistency of the restaurants. When a place first opens the food and service are great. Three months later we find the chef has been fired or moved on. The food and service are mediocre. Then business falls off and in order to compete with the “chains” they start offering ridiculous specials. I would rather have a really good dinner at a fare price then a poor substitute for a cheap price. Right now we love going to the new Sportsman’s Grill. I hope in three months we will still like the restaurant.
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